Missed Appointments

When you book an appointment, that time is set aside for you and ONLY you. I never double book and always strive to be ready for you when you arrive. In return, I ask that you show up for your appointment on time.  There is no need to arrive more than a few minutes prior to your appointment time. 

Please understand that missed appointments prevent me from treating other clients. That said, the policy is simple. If you do not show up for your scheduled appointment, and you have not notified me at least 24 hours in advance, you will be required to pay the full cost of the treatment as booked. If you arrive late, you will be given the remaining time and will be expected to pay for the time which you have booked.  

Cancellations

In the event that you are unable to keep your scheduled appointment with me, please contact me by phone at least 24 hours prior to your appointment. If you do not reach me, please leave a message on the voice-mail system. If I do not hear from you within this time frame, and you do not keep your appointment, the above policy will be applied.

Note: As there may be circumstances that are out of your control (sudden illness, family emergencies, etc.), exceptions are made to the above policies on those rare occasions.